Errors on our site:
Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when informatfion about a product contains inaccurate or incomplete data, including data about the product’s price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type. We also reserve the right to cancel or reject any order at our discretion.
Prices and availability are subject to change without notice.
Prices and Shipping Charges are subject to Sales Tax and applicable governmental fees when applicable.
All trademarks and trade names used herein are property of their respective owners.
Although we try to assure accuracy, Egy Puppy cannot be responsible for typographic errors on this website.
Upgrade offers and special promotions are subject to change without notice.
Manufacturer’s warranties in effect at time of purchase apply and depend on manufacturer policy or manufacturer’s agent.
Manufacturer’s specifications subject to change without notice.
Egy Puppy reserves the right to blacklist any customer and/or refuse any order without reason.
Customers are responsible for ensuring that the products they buy do not violate any rules or laws in the destination country. Ownership of the products are transfered to the customer once they are shipped.
Egyptian laws are the applicable laws to all transactions and any disputes shall be ruled in Egyptian Courts .
Home Delivery products:
You may have your product delivered to your home via one of our available home delivery options. We deliver orders on normal business days, which are Sunday through Saturday excluding Fridays and government holidays. You assume all risk of loss for shipped products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays. Products can not be shipped to incomplete addresses. In cases of not accepting the delivery for reasons other than wrong items, the customer agrees to pay the shipping charges incurred and/or specified on the invoice.
Ordered product package may be opened by our shipping carriers for screening and secutiry reasons.
We are unable to refund any online purchase from the time your order is placed (when you click the Checkout button) until the product is received by you and returned to us. If you are not completely satisfied with your purchase after receiving your product, please review our returns policy.
If you are not completely satisfied with a product, Egy Puppy will gladly exchange or refund the purchase – at it’s own discretion – within 30 days of the return request date, according to the notes below.
Boxes and packing material have to be in the original condition and the product has to be unused and box unopened.
All claims for shortages/ misshipments /misbillings/returns must be made within 1 day of delivery.
Returns are for replacement or merchandise credit only. The value shall not include any shipping charges. A copy of Egy Puppy invoice must be included with all returns.
All items must be returned complete and in their original boxes or packages with all original parts/documentation; if items are not returned with their packages or if any other item or documentation is missing, products will not be accepted as a return item.
All returns must be shipped freight prepaid, the customer is responsible for all freight and shipping charges.
For the detailed policy please click here.
In respect to third party products, the customer shall only be entitled to the benefit of any warranty or guarantee given by the third party manufacturer or agent.
The warranty does not apply to defects resulting from improper or inadequate installation use or storage or maintenance; actions or modifications by unauthorized third parties or the customer or accidental or wilful damage.
The repairing location will depend on the third party repairing policy. Egy Puppy will inform the customer with the third party’s contact information and repair facility. Egy Puppy might on behalf of the customer inform the third party of sales date and customer information required for maintenance.
The repairing period depends on the manufacturer’s agent but is in general 1 – 7 days, weekends and legal vacations are not included.
If the warranty sticker is removed, the warranty is considered void. If items are returned without their boxes and packages, the warranty may be considered void as well.
In the case of sending your product for servicing under warranty please make sure that product is returned with all its packaged components and its package intact as received.
By accepting the invoice the client is in agreement that all components are in good condition and all warranty conditions are acceptable as above.